Shipping Policy

Due to Covid-19, all shipments are delayed. We are trying our best to deliver as fast as we can. Please understand and allow us more time.

Shipping & Delivery

  • Our standard transit time is 7-15 business days from the dispatched time of your order. Please allow 2 – 4 business days for us to process your order prior to shipment. 

** These are estimated delivery times. Sometimes there may be delays due to the shipping carrier or international events/ customs sorting.

  • A tracking number will be e-mailed typically within 1~2 days after your order is shipped. Tracking information will be automatically uploaded as soon as the item has been shipped. Please make sure to provide the correct shipping address during checkout as the address cannot be changed after checkout. We are not responsible for any incorrect or undeliverable addresses.
  • We do not ship to AK, HI, PO boxes, or APO addresses. We do not ship to P.O. Boxes – please be sure to provide the actual street address for delivery – orders submitted with P.O. Box for shipping address will not be processed.
  • In some cases, we couldn’t provide a tracking number. If you do not receive your item, please contact us or send mail to: [email protected] and we will investigate deeper, or refund the full amount to your account.

Shipping Rates

New Zealand and International shipping rates are based on order total.

  • NZ$75 or more: We offer FREE SHIPPING on all orders
  • NZ$0.01 to NZ$75: NZ$5.75

Order Fulfillment

We ship daily from Monday through Friday, 52 weeks a year except for Saturdays, Sundays and holidays. Occasionally orders may not ship the ‘next-day’ due to stock issues, lacking order information or billing delays. Orders placed on Saturday will ship the following Monday or next open business day.

International Shipping

We have received and fulfilled orders from over 50 countries across all the different continents. We are not liable for any custom fees that your country may impose on products purchased, this must be handed by you the purchaser.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

In addition, for more details about our Refund and Return Policy, Please click here:

By email: [email protected]

By visiting this page on our website:

By phone number: +84 947522905

Address: 108 Nguyen Chi Thanh, Dong Da, Ha Noi 100000 VietNam